NetMeeting Remote Support Instructions

• Run NetMeeting.
• The default installation places the NetMeeting icon in the Programs|Accessories|Communications group.
• If NetMeeting was not installed with Windows. Download the latest version from Microsoft at: http://www.microsoft.com/windows/netmeeting/ or On the NetMeeting Help menu, select Microsoft On The Web then Check For NetMeeting Upgrade.
• If NetMeeting has never been run. Enter the information in the wizard that automatically runs when NetMeeting is started the first time.
• Connect to the internet.
• Get current IP address.
• On the NetMeeting Help menu, select “About Windows NetMeeting”. The IP address will be listed at the bottom of the window. Write down the IP address so you can be called by another NetMeeting user.
• Verify you are using the correct version of NetMeeting. The version should be 3.01 or higher.
• If you use a dial-up internet access, the IP address changes every time you make a new connection.
• Receive incoming call.
• Share the program or desktop.
• Run the program you want to share and return to the NetMeeting window.
• Click the Share Programs button at the lower left of the NetMeeting window.
• In the Share Program window, select the program or desktop from the list and click Share button.
• In the Control section, click Allow Control and check the choice to Automatically accept requests for control.
• Close the Share window.
• Stop sharing when finished.
• Click the Share Programs button to open the Sharing window. Click Unshare All button and close window.
• Hang-up the call and close NetMeeting.